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Booking Policies for Gränsfors 354, 820 70 Bergsjö

adopted by Nordanstigs turistbyrå

As landlords we are obliged to ensure that:

- you receive a written confirmation of your booking.
- we will send you information about the checkin or details of where to pick up the key
- you are informed of any important changes concerning your booking.
- you are able to use the property from 3 pm on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed.

If you are not satisfied with the property, you should contact us. See further below.

When does my booking become binding?
You and we are bound by the lease as soon as we have confirmed your booking and you have paid 100% of the rent.

When should I pay?
If you don’t pay latest 30 days in advance, we can’t confirm your booking. If you booked later than 30 days in advance, all the rent should be paid at the same day. All payments should be maid in currency SEK. You will receive a confirmation email after we received your payment.

What happens if I don´t pay on time?
If you don´t pay the charges in time, we have the right to cancel your booking.

What if I want to cancel?
Cancellation is not valid if it takes place through another part or is sent to the property. We as landlords, are obliged to confirm your cancellation
orally or in writing.

- If you cancel more than 30 days before agreed arrival, we will refund 100% of the rent.
- If you cancel 30 days or no later than 15 days before agreed arrival, you will have to pay 50 % of the rent
- Cancellation within the last 14 days before arrival means you have to pay the whole amount.

But what if someting happens to me?
If something unfortunate happens affecting you personally, your spouse, partner, family or travelling companion, you can cancel your booking. Can cellation means that under certain circumstances you can cancel up to and
including the day before agreed arrival.
Cancellation protection applies under the following circumstances, of which you were not aware when you booked:

a) death, illness or accident of a serious nature, affecting you personally, your spouse, partner, family or travelling companion.
b) call-up to the armed forces or civil defence.
c) the occurense of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honour your booking, e. g. extensive fire or flood damage to your home.

You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar.

What are my rights?
If we do not supply the property in the promised condition or at the right time, your are entitled to cancel the lease. In this case we have to reimburse everything you have paid us, with a deduction for the benefit you may have had from the property.

Instead of cancelling the lease, you may demand that we reduce the rent. If you have any complaints these must be communicated to the owner or his deputy within 3 days from the day of arrival. Any defect during your stay must be reported so that the owner have the opportunity to rectify them.

In order to be valid, claims for compensation must be submitted in writings to the agent not later than 10 days after the end of the period of rental. You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession.

What are my obligations?
You must take good care of the property and follow the rules and regulations which apply. You are personally responsible for any damage that
occurs to the property and its contents through your own renegligence or that of someone in your party. You must not use the property for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the property or in its grounds than you stated on booking. You must clean the object properly before departure.

If you haven’t, we will charge you for the cost to get it cleaned.

With booking a stay at Gränsfors354 you fully agree to our "User agreement for using Internet access via LAN/WLAN":

1. Permission to use Internet access via LAN/WLAN
The landlord maintains internet access via LAN/WLAN in his holiday home. It allows the tenant to share the WiFi access to the Internet for the duration of his stay in the holiday property. The tenant does not have the right to allow third parties to use the WiFi.
The landlord does not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. He is entitled at any time to fully, partially or temporarily allow other co-users to operate the LAN/WLAN and to restrict or exclude the tenant's access entirely, partially or temporarily if the connection is or has been used in an improper manner, insofar as the landlord must fear a claim and cannot prevent this with customary and reasonable effort in a reasonable time. In particular, the landlord reserves the right to block access to certain pages or services via the LAN/WLAN at its own discretion and at any time (e.g. pages that glorify violence, pornographic or payable pages).

2. Access data
It is used by means of access security. The access data (login and password) may under no circumstances be passed on to third parties. If the tenant wants to grant third parties access to the Internet via the LAN/WLAN, this is dependent on the prior written consent of the landlord and the acceptance of the provisions of this user agreement by the third party, documented by means of a signature and complete identification. The tenant undertakes to keep his access data secret.
The landlord has the right to change access codes at any time.

3. Dangers of using LAN/WLAN, limitation of liability
The tenant's attention is drawn to the fact that the LAN/WLAN only allows access to the Internet, virus protection and firewall are not available. The data traffic established using the LAN/WLAN is unencrypted. The data can therefore possibly be viewed by third parties. The landlord expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the device when using the LAN/WLAN. The use of the LAN/WLAN is at your own risk and at the tenant's own risk. The landlord assumes no liability for damage to the tenant's digital media resulting from the use of the Internet access, unless the damage was caused intentionally or through gross negligence by the landlord and / or his vicarious agents.

4. Responsibility and indemnification from claims
The tenant is responsible for the data transmitted via the LAN/WLAN, the chargeable services used and legal transactions carried out. If the tenant visits paid websites or enters into liabilities, the resulting costs must be borne by him. He is obliged to comply with applicable law when using the LAN/WLAN. In particular, he will:
• not to use the LAN/WLAN to access or distribute immoral or illegal content;
• do not unlawfully reproduce, distribute or make accessible any copyrighted goods; this applies in particular in
connection with the use of file sharing programs;
• observe the applicable youth protection regulations;
• not send or distribute harassing, defamatory or threatening content;
• Do not use the LAN/WLAN to send mass messages (spam) and / or other forms of unauthorized advertising.
The tenant indemnifies the landlord of the holiday property from all damage and claims by third parties that are based on illegal use of the LAN/WLAN by the tenant and / or on a violation of the present agreement; this also extends to the use of or defense against it related costs and expenses. If the tenant recognizes or has to recognize that such a violation of the law and / or such a violation is present or threatened, he shall inform the landlord of the holiday property of this fact.

War, natural disasters, strikes, etc.
You and we have the right to depart from the lease if the property cannot be supplied owing to military operations, natural disasters, labour market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the property.

What happens if we don´t agree?
Tell us about any complaints immediately. Bear in mind that your chances obtaining redress may diminish if you delay in making your complaint. If we don't agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) witch consists an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 523, S-162 15 Vällingby, Sweden.

Who is responsible?
The responsible landlord is Felix Huber (This email address is being protected from spambots. You need JavaScript enabled to view it.).